Questionnaire And Questionnaire On Customer Requirements...

4.1. Identify customer requirements The customer is given a questionnaire and their responses are recorded in their own languages. SMEs may not immediately have knowledge or action plans to meet the customer demands, but the requirements need to be documented in the same way that it was delivered by the customers. After which the CRs can be organized hierarchically with no limit on the number of the hierarchical levels [3]. The customers are categorized as internal customers (e.g., stakeholders, managers, employees) and external customers (e.g., individuals who use SMEs products or services). Ten customers can be selected to participate in the study. The customers can provide their viewpoints in free-form input on the importance of different factors with sufficient guidance supplied to warrant constructive feedback collection. This is to avoid bias in obtaining CRs. The variables addressed in the questionnaire are: †¢ Good customer service (CR1). †¢ Speed of service (CR2). †¢ Facility Cleanliness (e.g., store, bathroom, parking lot) (CR3). †¢ Perceived safe environment (e.g., well-lit environment both inside and outside the store including the parking lot) (CR4). †¢ Offer promotion/discount (CR5). †¢ Multiple payment options (e.g., cash, check, credit card) (CR6). †¢ E-commerce and online presence (e.g., publish business information and offer product/service through a website or social media site) (CR7). †¢ Pricing (e.g., reasonable price for product/ service) (CR8). 4.2.Show MoreRelatedSoftware Development : An Important Part Of The Modern World1240 Words   |  5 PagesSoftware has become an extremely important part of the modern world. However, software development is still not a perfect process. 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